Group affiliate RIVOR Advisory strengthens Finance operations for Australian water utility.

A newly established Australian water utility born from a recent merger and now serving approximately 1.5 million users, embarked upon a RIVOR-advised and enabled effort to improve the Finance function’s performance. As part of the CFO’s brief, RIVOR developed a new service model with associated staff role definitions. This work was underpinned by RIVOR’s Adapt/Ability Index® and framed in terms of an outcomes-based ‘success quadrant’.

RIVOR’s Roleplan® then guided creation of targeted action plans for each FBP role, addressing factors that could detract from positive outcomes. Early feedback is unambiguously complimentary, leading to consideration of extending the approach to other functions in the utility.